Privacy Policy for askalex.one

Last Updated: 17/11-2024

At askalex.one, we understand that privacy is not just a policy; it's the foundation of our service. This Privacy Policy describes how we handle your information when you use our text-based support platform. We are committed to providing a space where you can be completely yourself, without fear of judgment or exposure. This policy is designed to be as clear and straightforward as possible, reflecting the unfiltered honesty you can expect from our service.

1. Information We Collect

We collect information you provide directly to us, which includes:

• Account Information: When you create an account, we collect your username and email address. We do *not* require your real name or any other personally identifying information beyond what is necessary for account functionality.
• Communication Content: The core of our service is text-based communication. We store the content of your conversations with Alex, including any text, attachments (images, documents, videos – if applicable to your plan), and any other information you choose to share within the platform. This is *essential* to provide the ongoing, personalized support that defines askalex.one.
• Payment Information: If you subscribe to a paid plan, we collect information necessary to process your payment. This is handled securely through our third-party payment processor, Stripe, PayPal. We do *not* store your full credit card details on our servers.
• Usage Data: We may collect information about how you use the platform, such as the date and time of your access, features used, and general usage patterns. This helps us improve the service and ensure its functionality. This data is aggregated and anonymized whenever possible.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide the Service: The primary use of your information is to deliver the personalized, text-based support you expect from askalex.one. This includes facilitating communication with Alex and maintaining your conversation history.
• Account Management: We use your account information to manage your account, provide customer support, and communicate with you about service updates or important notices.
• Payment Processing: We use your payment information to process your subscription fees.
• Service Improvement: We use aggregated and anonymized usage data to analyze trends, improve the platform's functionality, and develop new features.
• Legal Compliance: In rare circumstances, we may be required to disclose your information if required by law or legal process. We will make reasonable efforts to notify you if this occurs, unless prohibited by law.

3. Data Security

We take data security seriously. We implement a range of measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Your conversations and attachments are encrypted by our platform.
• Access Controls: Access to your data is strictly limited to authorized personnel (Alex and essential technical staff) who need it to provide the service.
• Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Data Minimization: We collect only the minimum amount of data necessary to provide the service.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. Data Retention

We retain your conversation history and account information for as long as your account is active. This allows you to revisit past conversations and track your progress, a key feature of our service. If you choose to delete your account, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing our agreements).

5. Your Rights and Choices

You have the following rights regarding your information:

• Access: You can access and review your conversation history at any time through your account.
• Correction: You can correct inaccuracies in your account information.
• Deletion: You can request deletion of your account and associated data. We will comply with your request, subject to any legal or legitimate business requirements for retention.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at Contact Us.

6. Third-Party Services

We use a third-party payment processor Stripe to handle payments. Their use of your information is governed by their own privacy policy. We do not share your conversation content with any third parties, except as required by law.

We use DediBox to host and secure our data. Their use is also governed by their own privacy policy.

7. Confidentiality and Anonymity

The core principle of askalex.one is confidentiality. Your conversations with Alex are private and will not be shared with anyone else. We do not require your real name or any identifying information beyond what is necessary for account functionality and payment processing. This design is intentional, to create a space where you can feel completely free to express yourself without fear of judgment or identification.

Alex is not a licensed therapist and this service is not therapy. If you need to find a licenced therapist please do so.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, if appropriate, by email. Your continued use of the service after the changes become effective constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Contact Us